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DoD Communities of Interest: Human Systems Subject: Human-Centered Design RFI Due Date: 23 Nov 2020 12:00 pm Eastern Government Organization: Defense Intelligence Agency (DIA) Description: The Defense Intelligence Agency (DIA), Virginia Contracting Authority (VCA), is seeking information on businesses with expertise in Customer Experience with a focus on Human-Centered Design. Holistically, the Customer Experience (CX) Team efforts to stand up a Customer Experience Program to cultivate the Chief Information Office (CIO) culture to become customer-centric and enable proactive operations through a repeatable CX driven approach and framework by supporting increased communication, collaboration, and transparency with mission partners: understand mission partner perspectives, needs, and priorities to design, deliver and measure an elevated customer experience; build an enduring, repeatable CX framework and approach to foster customer trust, collaboration, and transparency; design, and implement improved experience; and equip the workforce with customer-centric behaviors and principles. QUESTIONS TO RFI SHOULD BE SUBMITTED VIA EMAIL TO BOTH THE CONTRACT SPECIALIST AND CONTRACTING OFFICER NO LATER THAN 4:00 PM, ON THURSDAY, 12 NOVEMBER 2020. QUESTIONS RECEIVED AFTER 4:00 PM, 12 NOVEMBER 2020 WILL NOT BE ANSWERED. |
DIA Human-Centered Design RFI
The Defense Intelligence Agency (DIA), Virginia Contracting Authority (VCA), is seeking information on businesses with expertise in Customer Experience with a focus on Human-Centered Design.